Contact Us

Contact Us

If you have any questions or comments, looking to set up a monthly Direct Debit or give a single donation our supporter care team is ready to help.

Supporter enquiries

If you would like to receive information on how to send a donation by post, discuss how you or your organisation could support our work, or update your mailing preferences, please use the details below.

  • Email: supportenquiries@rescuemission.co.uk 
  • Phone: Call us on 0203 771 5653. Our offices are open 9am- 5.30pm, Monday to Friday. Please note that our customer services office will not be available on the bank holidays
  • Post: Supporters’ Enquiry Team, RESCUEMISSION UK, 107 Torkildsen Way, Fifth Avenue, Harlow, Essex, England, CM20 1AY.

We aim to respond to emails within three working days. All letters will be responded to within five working days. Phone calls are responded to by our Supporters’ Care Team during office hours or the next working day if phone calls were made outside of working hours.

Please note that during busy periods, such as emergency or disaster appeals, it might take us longer than usual to get back to you. 

Overseas emergencies

For support or questions about emergencies abroad, please contact the Duty officer:

+44 (0) 7908 554 470 (outside UK office hours only). 

* Please use this telephone number in case of overseas emergency only 

To contact any of our overseas offices, please get in touch via

Job and Volunteering enquiries

If you are enquiring about working or volunteering for RESCUEMISSION, you contact us by:

Updating correspondence details

If your correspondence details such as your address had changed and will like us to know then you can update your details quickly and easily on our change of details page — or contact us using the details above.

Media enquiries

If you have a press or media enquiry, please get in touch with a member of the media team

  • Email: press@rescuemission.co.uk
  • Tel: +44 (0) 203 643 5295 (Monday – Friday 9am-5pm)
  • Mob: +44 (0) 790 855 4470 (Out of hours) 

Please only use the media team contact details if you are a journalist or have a genuine media enquiry.

Concerns regarding staff behavior

If you have any concerns regarding the behaviour and conduct of a member(s) of RESCUEMISSION, then get in touch in confidence with the our Lead Safeguarding staff via our dedicated and confidential email safeguarding@rescuemission.co.uk, or by phone on 0203 643 5295.

Accounts and Trustee Reports

If you have any questions about RESCUEMISSION’s accounts or trustee reports or other questions, please email trustees@rescuemission.co.uk

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