If you have any questions or comments, looking to set up a monthly Direct Debit or give a single donation our supporter care team is ready to help.
If you would like to receive information on how to send a donation by post, discuss how you or your organisation could support our work, or update your mailing preferences, please use the details below.
- Email: email@example.com
- Phone: Call us on 0203 771 5653. Our offices are open 9am- 5.30pm, Monday to Friday. Please note that our customer services office will not be available on the bank holidays
- Post: Supporters’ Enquiry Team, RESCUEMISSION UK, 107 Torkildsen Way, Fifth Avenue, Harlow, Essex, England, CM20 1AY.
We aim to respond to emails within three working days. All letters will be responded to within five working days. Phone calls are responded to by our Supporters’ Care Team during office hours or the next working day if phone calls were made outside of working hours.
Please note that during busy periods, such as emergency or disaster appeals, it might take us longer than usual to get back to you.
For support or questions about emergencies abroad, please contact the Duty officer:
+44 (0) 7908 554 470 (outside UK office hours only).
* Please use this telephone number in case of overseas emergency only
To contact any of our overseas offices, please get in touch via
- Email: firstname.lastname@example.org
Updating correspondence details
If your correspondence details such as your address had changed and will like us to know then you can update your details quickly and easily on our change of details page — or contact us using the details above.
If you have a press or media enquiry, please get in touch with a member of the media team
- Email: email@example.com
- Tel: +44 (0) 203 643 5295 (Monday – Friday 9am-5pm)
- Mob: +44 (0) 790 855 4470 (Out of hours)
Please only use the media team contact details if you are a journalist or have a genuine media enquiry.
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